Insights

Field Notes

2 notes on field notes, written between visits.

Marble, crystal and pressed linen arranged in a hotel suite with nothing out of place.

Luxury in 2026: Why “Fancy” Stopped Being Enough

The marble, the thread count, the tasting menu — guests now take all of it as the price of entry. What they are actually buying is how they are made to feel.

Anthony Clemenza · May 15, 2026

A reservation book open at a host stand, a name written and underlined.

Field Notes·3 min read

Why Recognition Fails Everywhere

Across markets and categories, the same failure recurs more than any other — and it is almost never the failure operators expect.

Anthony Clemenza · April 15, 2026

Also: Advisory · Guest Experience · Method · Ownership · Service Standards · Standards · Wine Program