The Platform
Your guest experience, on a private dashboard.
Beyond the report: a confidential dashboard where leadership tracks scores over time, compares properties, and drives corrective action to closure.
Property Scorecard · Specimen
A landmark fine-dining restaurant
Fine Dining · Wine-Forward · Major U.S. coastal market
Overall
78/100
LUXE Dimensions
Score Breakdown
Revenue Leakage
- Unoffered by-the-glass pairings (per cover)$38–$62
- Missed sommelier-led trade-up on bottle selection$75–$140
- Unconverted special-occasion follow-upHigh lifetime value
Corrective Actions
- Days 1–7Institute the sommelier-touch threshold and decant standard.
- Days 1–14Launch the reservation-driven recognition brief at pre-shift.
- Days 14–30Re-establish floor-manager presence; re-train on pacing recovery.
Peer Benchmark
Ranks in the top third of its anonymized peer group on technical execution, and the bottom quartile on commercial capture.
Specimen with fictional data. Engagements today are delivered as designed PDF reports and private briefings; the client portal is in active development.
On the Platform
What leadership will track.
Property Scorecards
Overall, LUXE, and sub-scores with trend lines and prior-audit comparison.
Guest-Journey Map
Every touchpoint along the experience, in sequence, with notes and scores.
Severity Ranking
Findings ordered critical to low, so the first fix is never in doubt.
Revenue-Leakage Tracker
Missed upsells, weak wine sales, and unconverted demand, quantified.
Service-Recovery Tracker
Did staff notice, fix, and personalize recovery when things went wrong?
Corrective-Action Workflow
Assign each issue to a manager with a due date and track it to closure.
Evidence Library
Photographs and documentation, organized by touchpoint and redacted as required.
Peer Benchmarking
Your scores against an anonymized peer group, never against a named competitor.
Board & Investor Export
A polished report fit for ownership, asset managers, and boards.