The Platform
Your scores, in one private place.
A secure portal where you can watch scores move over time, hold one property up against another, and see which corrective actions are actually closed. When a board asks, the report is already formatted for them.
Property Scorecard · Specimen
A landmark fine-dining restaurant
Fine Dining · Wine-Forward · Major U.S. coastal market
Overall
78/100
LUXE Dimensions
Score Breakdown
Revenue Leakage
- Unoffered by-the-glass pairings (per cover)$38–$62
- Missed sommelier-led trade-up on bottle selection$75–$140
- Unconverted special-occasion follow-upHigh lifetime value
Corrective Actions
- Days 1–7Institute the sommelier-touch threshold and decant standard.
- Days 1–14Launch the reservation-driven recognition brief at pre-shift.
- Days 14–30Re-establish floor-manager presence; re-train on pacing recovery.
Peer Benchmark
Ranks in the top third of its anonymized peer group on technical execution, and the bottom quartile on commercial capture.
Specimen with fictional data. Every engagement includes access to the client portal, where your reports, scores and thirty-day plan live, and where your team tracks each action to closure.
On the Platform
What you will be able to see.
Access is set by role. An owner, an asset manager, and a general manager each see what their seat requires and nothing it does not, which is the same discretion we apply to the reports themselves.
Property Scorecards
Overall, LUXE, and sub-scores with trend lines and prior-audit comparison.
Guest-Journey Map
Every touchpoint along the experience, in sequence, with notes and scores.
Severity Ranking
Findings ordered critical to low, so the first fix is never in doubt.
Revenue-Leakage Tracker
Missed upsells, weak wine sales, and unconverted demand, quantified.
Service-Recovery Tracker
Did staff notice, fix, and personalize recovery when things went wrong?
Corrective-Action Workflow
Assign each issue to a manager with a due date and track it to closure.
Evidence Library
Photographs and documentation, organized by touchpoint and redacted as required.
Peer Benchmarking
Your scores against an anonymized peer group, never against a named competitor.
Board & Investor Export
A polished report fit for ownership, asset managers, and boards.
