Insights

Standards

One note on standards, written between visits.

An inspection checklist and a fountain pen resting on a marble hotel desk.

What Forbes Five-Star and LQA Miss

The great inspection standards are extraordinary at one thing: verifying that the right things happened. They were never designed to tell you how the guest felt while they did.

Anthony Clemenza · June 15, 2026

Also: Advisory · Field Notes · Guest Experience · Method · Ownership · Service Standards · Wine Program