Evaluation · 03
Hotel & Resort Stay Audit
The whole stay, from the booking email to the car pulling away.
One night or several, unannounced, through every department a guest touches. You get a department-by-department read and a ranked list of what to fix first.
- For
- Boutique hotels, luxury resorts, and branded residences.
- Starting at
- A one-night stay from $5,000. A multi-day resort visit from $12,500.
What we evaluate
- Booking, pre-arrival, and transfer
- Valet, bell, and front desk
- Room condition and housekeeping
- Concierge, room service, and dining
- Spa, amenities, and programming
- Checkout and post-stay follow-up
What you receive
- Department-by-department scorecard
- Full-stay journey timeline
- Service-recovery analysis
- Physical-plant punch list
- Owner-level executive summary
The Independence Protocol: when we work for an owner, we never also take fees from the operator we are reviewing. Advisory and training are offered only where they cannot compromise an evaluation we have done or will do. It costs us work. It is the only way the findings are worth anything.
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