Services
Five ways to see what your guests actually experience.
Each engagement is conducted anonymously by an evaluator matched to your category, scored on the LUXE Method, and delivered as intelligence built for owners and leadership — not a shopper’s narrative.
Signature Guest Experience Audit
The full guest journey, observed by a professional who looks like any other discerning guest.
A single anonymous engagement across the entire experience — booking to farewell — scored on the LUXE Method and returned as an executive-level report with a thirty-day action plan.
- For
- Restaurants, hotels, private clubs, resorts, and wineries.
From $2,500 per engagement, plus reimbursed expenses.
What we evaluate
- Reservation and pre-arrival
- Arrival, welcome, and first impression
- Core service and product delivery
- Pacing, recovery, and management presence
- Departure, billing, and follow-up
What you receive
- Touchpoint-by-touchpoint scorecard
- Guest-journey narrative timeline
- Top strengths and critical failures
- Thirty-day action plan
- Confidential leadership debrief
Restaurant & Wine Program Audit
The signature diagnostic — where most fine-dining margin quietly leaks.
A complete dining evaluation paired with a sommelier-grade review of the wine and beverage program: list, pricing, cellar logic, service ritual, and the upsell never made.
- For
- Fine dining, wine-forward restaurants, and hotel beverage programs.
Restaurants from $3,500; hotel beverage programs from $15,000.
What we evaluate
- Reservation, host stand, and bar
- Table service, pacing, and food execution
- Wine list quality, pricing, and vintage accuracy
- Glassware, temperature, decanting, and ritual
- Sommelier interaction and pairing guidance
- By-the-glass strategy and missed revenue
What you receive
- Full service and food evaluation
- Wine & beverage program diagnostic
- Quantified revenue-leakage estimate
- Beverage staff coaching notes
- Thirty-day action plan
Hotel & Resort Intelligence Audit
Booking to checkout, evaluated as a complete stay.
A multi-touchpoint overnight or multi-day evaluation covering every department a guest encounters, returned as an owner-level report ranking what to fix first.
- For
- Boutique hotels, luxury resorts, and branded residences.
One-night stays from $5,000; multi-day resorts from $12,500.
What we evaluate
- Booking, pre-arrival, and transfer
- Valet, bell, and front desk
- Room condition and housekeeping
- Concierge, room service, and dining
- Spa, amenities, and programming
- Checkout and post-stay follow-up
What you receive
- Department-by-department scorecard
- Full-stay journey timeline
- Service-recovery analysis
- Physical-plant punch list
- Owner-level executive summary
Brand Standards & Multi-Location Program
Consistency, measured and ranked across every location.
A recurring program of anonymous inspections against your own standards, benchmarked across properties, with corrective actions tracked to closure.
- For
- Restaurant groups, hotel groups, club portfolios, and operators.
Annual programs from $30,000; portfolios scale to $500,000+.
What we evaluate
- Compliance with your custom standards
- Location-by-location benchmarking
- Cleanliness, service, and upselling
- Management follow-through
- Opening and re-inspection readiness
What you receive
- Custom scorecards tied to your SOPs
- Portfolio benchmark and ranking
- Trend reporting across visits
- Corrective-action tracking
- Quarterly leadership review
Ownership Advisory Review
Independent evidence for the people with capital at risk.
A confidential operator-accountability review for owners and investors who suspect a problem but lack objective proof — covering guest experience, revenue leakage, risk, and management performance.
- For
- Owners, asset managers, family offices, boards, and investors.
Single assets from $15,000; portfolios from $75,000.
What we evaluate
- Operator and management performance
- Guest experience and brand consistency
- Revenue leakage and missed opportunity
- Service failures and risk exposure
- Competitive positioning
What you receive
- Independent anonymous operating review
- Management-accountability memo
- Revenue and risk findings
- Asset-level opportunity summary
- Board- and investor-ready report
Begin