What You Receive
Everything you receive, and nothing you have to translate.
Most evaluation ends in a long narrative nobody has time to read twice. Ours ends in something scored, ranked, costed, and short enough to act on this week. What follows is the full set. How much of it applies depends on the size of the engagement.
Report & Findings
The evidence, scored and in sequence.
What we saw, how it scored, and where it broke. Written in the order the guest lived it, so you can see the evening the way they did.
Touchpoint-by-touchpoint scorecard
Every moment of the journey scored on the LUXE Method, out of 100, with sub-scores.
Guest-journey narrative timeline
The visit reconstructed in sequence, from first inquiry to post-departure follow-up.
Top strengths and critical failures
What to protect and what to fix, separated cleanly so neither gets lost.
Severity-ranked issue list
Findings ordered Critical → High → Medium, so the first fix is never in doubt.
Quantified revenue-leakage estimate
Missed upsells, weak beverage capture, and unconverted demand, expressed in dollars.
Service-recovery analysis
Whether staff noticed, fixed, and personalized recovery when something went wrong.
Physical-plant punch list
Condition, maintenance, and presentation issues, documented and located.
Decision & Action
Built for the person who has to decide.
What the findings mean, what they cost, and what to do first. Short enough to read before a board meeting and specific enough to be useful in one.
Executive summary & priorities
One page that clarifies what matters, what is broken, and what moves the needle first.
30-Day Corrective Action Plan (CAP)
A tight plan with named owners, time windows, and follow-through — not a wish list.
Confidential leadership debrief
A private briefing with the people who commissioned the work. Owners and deadlines leave the room with decisions.
Board- and investor-ready export
A polished report fit for ownership, asset managers, family offices, and boards.
Standards & Enablement
When you want the fix built, not just named.
For operators who want help raising the standard we have just measured. Offered only where it cannot compromise the objectivity of an evaluation, which is what the Independence Protocol means in practice.
Bespoke standards & checklists
A written brand standard and SOPs by department, each tied to the LUXE Method.
Service language & templates
Brand-aligned scripts, recognition cues, and recovery language a team can actually use.
Training curriculum & coaching
LUXE-based training, service-recovery drills, and founder-led beverage coaching.
Implementation roadmap
A phased plan to embed the standard without overwhelming the team.
Quality-assurance recommendations
How to keep the standard from drifting once we step back — measurement that holds.
Program & Recurring
For standards that have to hold over years.
What arrives on a recurring program: movement over time, one location against another, and early notice when a house starts to drift, while it is still cheap to fix.
Portfolio benchmark and ranking
Every location scored against the others and against an anonymized peer set.
Trend reporting across visits
Movement over time — what improved, what slipped, and where attention is paying off.
Corrective-action tracking to closure
Each issue assigned, dated, and tracked until it is genuinely resolved.
Quarterly leadership review
A standing read for ownership on where the portfolio stands and what is next.
Platform Delivery
Tracked on a private dashboard.
Beyond the report, leadership tracks scores over time, compares properties, and drives corrective action to closure across nine modules.
See the Platform →Proof
See the deliverable, not a description of it.
Two anonymized specimen reports — a fine-dining restaurant and a luxury hotel stay — show exactly how the findings, scoring, and action plan read.
Open a Sample Report →Not every item applies to every engagement. A single dinner does not need a portfolio benchmark, and we will not sell you one. The Independence Protocol: when we work for an owner, we never also take fees from the operator we are reviewing. Advisory and training are offered only where they cannot compromise an evaluation we have done or will do. It costs us work. It is the only way the findings are worth anything.
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