Deliverables
Everything you receive — and nothing you have to translate.
Most evaluation ends in a long narrative an owner cannot act on. Ours ends in intelligence: scored, ranked, costed, and built for the people who decide. Every deliverable below is drawn from a real engagement format; scope determines how many apply.
Report & Findings
The evidence, scored and sequenced.
The core of every audit — what we observed, how it scored, and where it broke, in the order a guest experienced it.
Touchpoint-by-touchpoint scorecard
Every moment of the journey scored on the LUXE Method, out of 100, with sub-scores.
Guest-journey narrative timeline
The visit reconstructed in sequence, from first inquiry to post-departure follow-up.
Top strengths and critical failures
What to protect and what to fix, separated cleanly so neither gets lost.
Severity-ranked issue list
Findings ordered Critical → High → Medium, so the first fix is never in doubt.
Quantified revenue-leakage estimate
Missed upsells, weak beverage capture, and unconverted demand, expressed in dollars.
Service-recovery analysis
Whether staff noticed, fixed, and personalized recovery when something went wrong.
Physical-plant punch list
Condition, maintenance, and presentation issues, documented and located.
Decision & Action
Intelligence built for the people who decide.
The synthesis layer — what the findings mean, what they cost, and what to do about them, in a form fit for ownership and the boardroom.
Executive summary & priorities
One page that clarifies what matters, what is broken, and what moves the needle first.
30-Day Corrective Action Plan (CAP)
A tight plan with named owners, time windows, and follow-through — not a wish list.
Confidential leadership debrief
A private briefing with the people who commissioned the work. Owners and deadlines leave the room with decisions.
Board- and investor-ready export
A polished report fit for ownership, asset managers, family offices, and boards.
Standards & Enablement
When you want the fix built, not just named.
Advisory & Development deliverables — for operators who want us to help raise the standard we just measured. Offered under our Independence Protocol.
Bespoke standards & checklists
A written brand standard and SOPs by department, each tied to the LUXE Method.
Service language & templates
Brand-aligned scripts, recognition cues, and recovery language a team can actually use.
Training curriculum & coaching
LUXE-based training, service-recovery drills, and founder-led beverage coaching.
Implementation roadmap
A phased plan to embed the standard without overwhelming the team.
Quality-assurance recommendations
How to keep the standard from drifting once we step back — measurement that holds.
Program & Recurring
For portfolios and standards held over time.
Recurring deliverables for multi-location programs and ongoing partnerships, where consistency is the product.
Portfolio benchmark and ranking
Every location scored against the others and against an anonymized peer set.
Trend reporting across visits
Movement over time — what improved, what slipped, and where attention is paying off.
Corrective-action tracking to closure
Each issue assigned, dated, and tracked until it is genuinely resolved.
Quarterly leadership review
A standing read for ownership on where the portfolio stands and what is next.
Platform Delivery
Tracked on a private dashboard.
Beyond the report, leadership tracks scores over time, compares properties, and drives corrective action to closure across nine modules.
See the Platform →Proof
See the deliverable, not a description of it.
Two anonymized specimen reports — a fine-dining restaurant and a luxury hotel stay — show exactly how the findings, scoring, and action plan read.
Open a Sample Report →Deliverables scale with engagement scope; not every item applies to every engagement. Independence Protocol: where we conduct owner or investor diligence, we never also accept implementation or remediation fees from the operator under review. Advisory and development work is offered only where it cannot compromise the objectivity of an evaluation.
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