Industries
Depth in the places hospitality is hardest to get right.
We do not serve hospitality broadly. We serve the luxury end of it — where the distance between good and exceptional is small, expensive, and decisive.
Fine Dining
Where excellent food and flawed hospitality so often share a table. We evaluate the room the way a sophisticated regular would — and the wine program the way a sommelier would.
Recommended entry pointRestaurant & Wine Program Audit
See the fine-dining sample reportWhat we evaluate
- Reservation and arrival
- Service sequence and pacing
- Food and kitchen execution
- Wine list, pricing, and sommelier interaction
- Check handling and farewell
- Recovery from mistakes
Hotels & Resorts
The luxury stay is a hundred small handoffs between departments. We follow the guest through all of them, from the first inquiry to the post-departure note that never came.
Recommended entry pointHotel & Resort Intelligence Audit
See the hotel sample reportWhat we evaluate
- Booking and pre-arrival
- Front desk, valet, and bell
- Housekeeping and room condition
- Concierge, dining, and spa
- Amenity and programming delivery
- Checkout and follow-up
Private Clubs
Membership is built on recognition and discretion. We measure whether the club remembers its members — and whether the experience justifies the dues.
Recommended entry pointMember Experience & F&B Audit
What we evaluate
- Member recognition and discretion
- Food and beverage across outlets
- Locker room, golf, tennis, and marina
- Events and private dining
- Billing and member communication
- Staff–member familiarity
Wineries & Tasting Rooms
The tasting room is where brand love and direct revenue are won or lost. We evaluate the hospitality, the storytelling, and the conversion that follows.
Recommended entry pointHospitality & Tasting-Room Conversion Audit
What we evaluate
- Reservation and welcome
- Tasting flight and pacing
- Storytelling and wine education
- Club conversion and DTC sales
- Hospitality and setting
- Follow-up and membership retention
Ownership & Investment
For the people with capital at risk: independent, objective evidence of what an operator is actually delivering — before and after acquisition.
Recommended entry pointOwnership Advisory Review
What we evaluate
- Operator and management performance
- Guest experience and consistency
- Revenue leakage and opportunity
- Risk and compliance exposure
- Competitive positioning
- Pre- and post-acquisition diligence
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