Advisory & Development · 08
Service & Beverage Training
Teaching the standard, and the wine service that pays for itself.
Training built on the LUXE Method: service-recovery drills and beverage coaching led by the founder, with a specialist brought in wherever a room deserves one, from the spa to the front office to the cellar. We teach the team to hold the standard on a full Saturday, then offer a return visit to see whether it held.
- For
- Service teams, beverage programs, and managers raising a house to a higher standard.
- Starting at
- From $7,500 a day, plus travel billed at cost.
What we build
- LUXE-based service curriculum
- Service-recovery drills and role-play
- Sommelier and beverage-service coaching
- Upsell and commercial-instinct training
- Manager calibration and floor leadership
What you receive
- Tailored training curriculum
- On-site or virtual coaching sessions
- Manager playbook
- Optional re-audit to confirm the standard held
The Independence Protocol: when we work for an owner, we never also take fees from the operator we are reviewing. Advisory and training are offered only where they cannot compromise an evaluation we have done or will do. It costs us work. It is the only way the findings are worth anything.
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