Insights

Method

One note on method, written between visits.

A closed laptop on a dining banquette beside a candle and a half-finished glass of wine.

AI Can’t Feel the Room

Software can read a thousand reviews and miss the one thing that mattered: whether the guest felt known. Some judgments do not survive being automated.

Anthony Clemenza · June 10, 2026

Also: Advisory · Field Notes · Guest Experience · Ownership · Service Standards · Standards · Wine Program