Evaluation · 01
Signature Guest Experience Audit
One evening or one stay, watched closely by someone your team will read as an ordinary guest.
One unannounced visit, from the first reservation email to the goodbye at the door. We score every touchpoint on the LUXE Method and hand you a short report with a thirty-day plan against it.
- For
- Any house that wants a straight answer. Restaurants, hotels, private clubs, resorts, and wineries.
- Starting at
- From $1,500 for a single visit by a matched Luxury Evaluator. From $2,500 with the founder conducting the visit personally. Meals and stays billed at cost.
What we evaluate
- Reservation and pre-arrival
- Arrival, welcome, and first impression
- Core service and product delivery
- Pacing, recovery, and management presence
- Departure, billing, and follow-up
What you receive
- Touchpoint-by-touchpoint scorecard
- Guest-journey narrative timeline
- Top strengths and critical failures
- Thirty-day action plan
- Confidential leadership debrief
The Independence Protocol: when we work for an owner, we never also take fees from the operator we are reviewing. Advisory and training are offered only where they cannot compromise an evaluation we have done or will do. It costs us work. It is the only way the findings are worth anything.
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