Advisory & Development · 06
Standards & Service Design
Writing down the standard your house has kept in people’s heads.
We write the standard a property is missing: the SOPs by department, the shape of service at each touchpoint, and scorecards a manager can run at pre-shift. Each one ties back to the LUXE Method, so what you teach and what we measure are the same thing.
- For
- New openings, repositionings, and houses running without a written standard.
- Starting at
- Standards programs from $20,000, depending on how many outlets and departments are involved.
What we build
- Brand-standard framework and service philosophy
- Written SOPs by department and touchpoint
- Recognition, pacing, and recovery protocols
- Service language, scripts, and templates
- LUXE-aligned, training-ready scorecards
What you receive
- Brand-standard framework document
- Written SOPs tied to the LUXE Method
- Service language and template library
- Training-ready scorecards
- Rollout and adoption brief
The Independence Protocol: when we work for an owner, we never also take fees from the operator we are reviewing. Advisory and training are offered only where they cannot compromise an evaluation we have done or will do. It costs us work. It is the only way the findings are worth anything.
Begin